Page 24 - voices.may2018

PUBLIC RELATIONS

D7 Pathways

Troubleshooting Tips

James Wantz, DTM
Public Relations Manager

Pathways can be difficult to navigate at times— to change the
almost as if you are trying to find your way in size of text and
the dark with a flashlight that has dead batteries. images.
Here is a list of common areas (I’ve found) that
need troubleshooting. This is not an exhaustive Basic Troubleshooting Tips

list. . . but it is a start. If you are having issues inside Pathways such
as screens freezing, information not showing
Computer Issues up, general slowness, or any other difficulty, try

Some Pathways problems can be solved at the these steps first:
computer level: 1. Return to Toastmasters International home
1. Be sure your computer has the latest updates page and reenter Pathways.
& drivers for the operating system, graphics 2. Log out of Toastmasters International, close

card, & browser. the browser tab, reopen site & log in again.
2. Be sure your computer has enough working 3. Shut down the browser, reopen the browser.
memory. If memory is maxed out, then and try logging in again.
Pathways will be unable to operate correctly 4. Reboot computer (seriously, this has worked

because it needs to download data directly to for me a time or two—probably a temp file
your temp files for easier browser viewing. issue or a program conflict with my browser)
5. Contact a friend or club member for
Browser Issues additional assistance. You may even contact

At this time, there are known browser issues me: wantzjames@gmail.com
with Google Chrome and Microsoft Edge. If 6. As a last step, contact Toastmasters
you are having problems with Pathways using International for additional troubleshooting
these browsers, try a different one to see if this tips : membership@toastmasters.org

resolves the issue.
If you are having trouble seeing the text or Level Completion Awards

images on your screen inside your browser, try Pathways Level completion & credit is a
using ‘ctrl’ & ‘-‘ (minus) or ‘ctrl’ & ‘+’ (plus) keys two-step process (Pathways and Club Central) for

24 ONE COMMUNITY