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What is a Program Quality Director?
Lorri Andersen, DTM - Program Quality Director
In the ‘old’ days, the title was Lt Governor than one club! What is helpful about being in
of Education and Training. Now that is multiple clubs? You can take what you learn
something I can wrap my head around! But in one club and share it with the other!
what is a Program Quality Director? Is it Each has a preference with a scheduling
a fancy name for the same job? It is much tool, some use Easy Speak and some use Free
more than that. It is establishing a quality Host Toast. The main thing they noted is
experience for your members. Have you done to keep your website updated, current, and
a Moments of Truth and a Club Success Plan? refreshed.
I urge you to complete these modules in your Their onboarding process is an important
club. Incorporate what you learn into your one. Some incorporate the VP Membership
meetings. Your members will have a quality role into the Pathways role and mentoring
experience. And your club has a good chance program. They ask members to give their
to be Distinguished. Ice Breaker within a short time after joining.
On July 14th, we held our first Learning They build a good relationship and from
Lab of the year! The Plan for Success! there help the person get incorporated into
panelists included Erik Bergman, Don the club. It’s important to have a point person
McAndie, Suzanne Loeb, and Emilie Taylor. so the new member knows they can get their
They shared their thoughts and wisdom on questions answered.
how their clubs became Distinguished. Mentoring is necessary, especially for new
Question: What does your club do to start members. Send a survey to all members to
the new year? Do you have a special plan? A make sure the club is meeting their goals!
yearly Moments of Truth? A Club Success After the onboarding process, it’s taking care
Plan? of the members. Many times, I heard, “we
There was a consistent theme in all the are a family and community!”
answers! The VPE engages with all the Celebrate and appreciate your members.
members. They invite speakers to put on The VP Public Relations is active. Do you
a great program. They celebrate and focus have a tagline for your club? Eric’s is: “A fun
on their members. The Distinguished Club club with serious goals!” Put your club out to
Plan and Moments of Truth are incorporated the world. Take advantage of the opportunity
into the meetings. They have a buddy and to reach people online. Know your message,
Mentoring program, and they are all in more know what your club is all about, know what
14 ONE COMMUNITY
