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Banking on Relationships

Jennifer Schmidt, EH2

How would you feel if the automated teller Of course, it’s
machine (ATM) spit out a receipt showing a possible to go in a negative

zero balance when you just wanted to withdraw direction, when you
a mere $20? Mad? Upset? Shocked? withdraw more than you
According to the machine, your account deposit from your relationship account.
is empty. You know it’s not true. But, at that While this is bound to happen from time to

moment it’s clear you’re not going to get your time, being aware that if it’s done too much—
$20. I’d immediately call Customer Service becoming overdrawn—can really damage your
and demand they fix my account and imagine relationship.
you would too! Build up some credit and strengthen

As we renew our Toastmasters memberships your Toastmaster friendships by trying the
this month, it is also a good opportunity to following ideas:
replenish our accounts with each other. Good
relationships tend to be more balanced with Accentuate the positive

the exchange of deposits and withdrawals. An When your Toastmaster buddy gives a
example of a deposit would be a compliment, fantastic speech that sparkled with memorable
saying thank you, or giving encouragement. points, tell them how it made a positive impact
A withdrawal would be the opposite, being for you. Specifics will make them feel really

uncomplimentary, ungrateful and perhaps good and help them craft their next speech
even silent. using similar techniques. While members

34 ONE COMMUNITY